General Information
These Terms and Conditions ("Terms") form a legal agreement between the company operating the i89 game platform ("i89 game", "we", "us") and the user of the platform ("user", "you", "your").
i89 game is an online gaming and sports betting platform that provides services in Bengali and English for Bangladeshi users. The site includes various gaming services such as slots, live casino, cricket betting and fishing games.
Using any part of the platform — browsing, creating an account or making transactions — means you fully accept these terms and conditions. If you do not agree with any term, please stop using the platform.
Eligibility and Age Requirement
To use i89 game's services, the following eligibility requirements must be met:
- The user must be at least 21 years old. Creating or using an account by anyone under 21 is strictly prohibited.
- Users must register with true, accurate and complete information.
- A person may operate only one account. Creating multiple accounts is strictly prohibited and subject to penalties.
- Users must play under their own name and with their own funds — playing on behalf of someone else or as a proxy is not permitted.
- The service may not be used from regions where online gaming is legally restricted.
i89 game may at any time request an identity document or other papers for age verification. If documents are not submitted, the account may be temporarily suspended.
Account Registration
Creating a personal account is required to use services on i89 game. All information provided during registration must be accurate and must be updated immediately if it changes.
3.1 Account Security
It is your responsibility to keep your login details — username and password — completely confidential. This information must not be shared with anyone else. If you suspect any unauthorised access to your account, notify our support team immediately.
You are responsible for all activity carried out on your account, unless it can be proven that it resulted from a fault in our system.
3.2 Account Verification
At any time after registration, i89 game may request a national identity card, passport or other documents for identity verification. This verification process may be required especially for large withdrawals. If the required documents are not submitted on time, transactions may be delayed.
Deposit and Withdrawal
All financial transactions on i89 game are processed entirely through mobile wallets. Currently supported methods are: bKash, Nagad and Rocket.
4.1 Deposit Terms
- The minimum deposit amount is ৳500.
- Deposits must be made from a mobile wallet registered in the user's own name.
- Funds deposited from a third-party account may be cancelled and the account may be subject to investigation.
- It is your own responsibility to keep proof of transactions.
4.2 Withdrawal Terms
- The minimum withdrawal amount is ৳500.
- After a withdrawal request is received, processing is generally completed within 15 minutes to 2 hours.
- Withdrawals must go to the same mobile wallet from which the deposit was made.
- Withdrawals will not be processed until the wagering requirements of any active bonus have been met.
- Withdrawals may be delayed or suspended while any investigation is ongoing on the account.
Bonus and Promotions
i89 game offers various types of bonuses and promotions. Each bonus has its own terms which must be read in full before claiming the bonus.
5.1 Welcome Bonus
New members receive a 100% bonus on their first deposit, up to ৳5,000. The wagering requirement for this bonus is 10 times the bonus amount. Example: deposit ৳1,000 and receive ৳1,000 bonus, giving a total balance of ৳2,000 — and you must wager ৳10,000 to withdraw the bonus.
5.2 Other Promotions
Regular promotions are available including weekly i89 game rewards, slots festival, cricket season special and birthday gifts. Each offer has specific wagering requirements and an expiry period.
5.3 General Bonus Terms
- A bonus may be claimed only once, unless the specific terms state otherwise.
- Bonus funds cannot be withdrawn before the wagering requirements are met.
- If an attempt is made to claim bonuses using multiple accounts or false information, the account will be closed.
- i89 game reserves the right to change or cancel any bonus offer at any time.
- Bonuses are never directly convertible to cash — only winnings earned from a bonus may be withdrawn once wagering is complete.
Gaming Rules
Slots, live casino, sports betting, fishing and other games are available on i89 game. Each game has its own rules, which are stated within the game or on the relevant page.
6.1 System Errors and Outages
If game results are affected by a technical error or disconnection, i89 game will investigate the situation and make a decision. We reserve the right to void any bet or win resulting from a clear system error.
6.2 Exploiting Unfair Advantages
Placing bets or winning by exploiting software errors, bugs or any other unintended advantage is prohibited. If such activity is detected, the relevant bets will be voided and a decision may be made to close the account.
6.3 Sports Betting
All sports bets are settled according to the defined rules. If a match is cancelled or abandoned, bets are refunded. Odds changing during live betting is normal — the odds at the time the bet is confirmed are final.
Account Suspension and Closure
i89 game may temporarily suspend or permanently close an account for any of the following reasons:
- Registering with false or fraudulent information.
- Operating multiple accounts.
- Breaching bonus terms or attempting to abuse bonuses.
- Suspicion of fraudulent transactions or money laundering.
- Misconduct, threats or attempts to harm the platform.
- Refusing to submit verification documents.
- Evidence that the user is under 21 years of age.
In the event of account closure, the process for returning legitimate funds will depend on the outcome of the investigation. Users may also request account closure themselves at any time.
Responsible Gaming
i89 game believes that gaming is entertainment — not a source of income. We want every user to play in a healthy and controlled way. Our Responsible Gaming Guidelines describe in detail how to keep yourself protected.
- You can set a deposit limit on your own account.
- There is an option to take a break from the platform for a set period.
- A permanent self-exclusion request can be made — once the request is processed, the account cannot be recovered.
- If signs of gaming addiction appear, it is advised to seek professional help.
Gaming by anyone under 21 years of age is strictly prohibited.
Personal Data Protection
Details of how your personal information is collected, stored and used are described in our Privacy Policy. The Privacy Policy also applies alongside these terms and both should be read together.
i89 game keeps user information secure through SSL encrypted connections. We never store passwords or complete payment details.
- Information is used only for the purpose of providing services and verification.
- Information is not sold or transferred to third parties.
- In cases of legal obligation, information may need to be provided to authorities.
Limitation of Liability
i89 game is not liable for:
- Issues with games or bets caused by internet connection disruptions.
- Account details being compromised due to the user's own negligence.
- Technical issues on the part of third-party game providers.
- Delays or errors by mobile wallet service providers.
- Compatibility issues with the user's device or browser.
i89 game's maximum liability in any case will not exceed the funds available in the user's account.
To learn more about our platform, read our About Us page.
Changes to Terms
i89 game reserves the right to change these terms and conditions at any time. For significant changes, users will be notified appropriately — via email or a notice on the platform.
Continuing to use the platform after changes means accepting the new terms and conditions. The latest terms are always published on this page with the date of update noted at the top.
For any questions or confusion regarding the terms, contact our support team. Answers to common questions can be found in our FAQ section.
Contact
If you have any questions about these terms or wish to raise a complaint, contact our support team:
- Live Chat: 24 hours, 7 days a week — in Bengali and English
- Email: [email protected]
Our support team is ready to assist in both Bengali and English. Feel free to contact us with any issue.