i89 game's commitment to responsible gaming
Gaming stays enjoyable only when it stays in control. i89 game believes every player has a responsibility to themselves and their family — so we are committed to giving you the right tools, information, and support.
Gaming is for entertainment — not a source of income
Betting and casino games on the i89 game platform are entirely for entertainment. We want every player to play with awareness — setting a clear budget, keeping to time limits, and staying in a clear state of mind. The possibility of winning or losing always exists, and no game should be treated as a reliable source of income.
Our Terms and Conditions set out all responsible gaming policies in detail. You will find a clear explanation of your rights and obligations as a player. You can also read our Privacy Policy to learn how your personal information is kept secure.
If you ever feel you are losing control of your gambling habits, contact our 24/7 live chat or email without delay — our support team speaks Bengali and helps with complete confidentiality. For general questions, you can also visit our FAQ section.
Get Help via Live Chat
Fill in the form below to get help with your account limits or self-exclusion — our team will be in touch shortly.
This information is for support purposes only — completely confidential.
Our self-control tools
Log in to i89 game and use any of the tools below from your account settings at any time. You can also make a request via live chat or email.
Deposit Limit
Set the maximum amount you can deposit daily, weekly, or monthly yourself. Once set, it takes effect immediately, and increasing it requires a 24-hour wait.
Session Time Limit
Decide in advance how long you can play in one session. Once the set time has passed, an automatic warning will appear and the session will end if needed.
Cooling-Off
You can temporarily close your account for anywhere from 24 hours to 30 days. During this time you cannot log in or place bets — a chance to clear your head.
Self-Exclusion
You can fully block your account for anywhere from 6 months to 5 years. During this time no bonus offers or promotional emails will be sent.
Loss Limit
Decide in advance the maximum amount you are willing to lose in a given period. As soon as the limit is reached, your account is automatically closed for that session.
24/7 Support Centre
For any issue, contact us via live chat or email. The team speaks both Bengali and English and provides help with complete confidentiality.
Stop if you notice these signs
Problematic gambling habits often develop gradually. If you notice any of the signs below in yourself, seek help immediately.
Spending Beyond Your Budget
You are going past your set budget and have a tendency to bet by borrowing money or dipping into savings.
Losing Track of Time
Hours pass while you are playing, yet it feels like only a short while.
Feeling Unsettled After a Loss
You feel a great deal of stress after a loss and have the urge to bet more to recover.
Strained Relationships
You are hiding your gambling from family or friends, or it is causing arguments.
Where to find help
Seeking support rather than facing it alone is the wise choice. Alongside i89 game's support team, family and professional counsellors are also there for you.
i89 game Live Chat and Email
Our support team is available 24 hours a day, 7 days a week via live chat and email. Speak in Bengali, with complete confidentiality guaranteed. Open a chat now for account limits, self-exclusion, or any other support.
Email: [email protected]
Family and Loved Ones
Talk openly with the people close to you. Support from family is the strongest tool on the road to recovery. Talking honestly to a trusted person in a familiar environment can make many difficult situations easier.
Professional Counsellors
Seeking help from a mental health specialist or counsellor is not a sign of weakness. There are many trained counsellors in Bangladesh who provide support with complete confidentiality. Contact your local health centre.
What i89 game ensures
We do not just provide games — we are also responsible for ensuring the safety of every player. These steps have been taken to create a safe environment on the i89 game platform.
- Anyone under 21 is strictly prohibited from opening an account or playing, and age is verified.
- As soon as a self-exclusion request is received, the account is blocked and all promotional communications are stopped.
- Personal and financial information is kept secure with SSL encryption.
- Users can set their own deposit, loss, and session limits, which take effect immediately.
- A 24/7 Bengali-speaking support team is always available via live chat and email.
- Bonus or promotional offers are never used to encourage problematic gambling habits.
Five habits for responsible gaming
Budget first, play second. Before starting each session, decide the maximum amount you will spend today. This budget should be set aside as entertainment spending — losing it should have no impact on your daily life.
Let a win stay a win. When you get a big win, it is good to have a plan to withdraw it. Many people increase their bets right after a win and end up losing — it is important to break this cycle.
Bet with a plan, not with emotion. Avoid betting when you are angry, sad, or under pressure. Staying mentally calm makes decisions much easier.
Take regular breaks. Playing without a break reduces concentration and lowers the quality of decisions. Take a short break every hour — have some tea, go for a walk, or do something else.
Do not make gaming your only source of enjoyment. Keep a balance between family, friends, hobbies, and work. If betting or casino games become the centre of your life, that is a cause for concern.
Quick Check
If any of the following is true, let us know via live chat:
- I am spending beyond my budget
- I am placing more bets to recover money I have lost
- I am hiding my gambling from my family
- I cannot focus on work or studies